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Frequently Asked Questions

Sometimes our Melbourne, FL homeowners need answers when it comes to their HVAC problems. Let’s cut right to the chase and look at a few questions that we are frequently asked. We’ve given our best answers to these questions.

Make sure you call our team if you need more help. We’re available and ready to help with your HVAC-related questions, no matter how complicated or unique they seem. Every home is different and we’re specialists at thinking outside of the box.

Can you work on my equipment if you aren’t the original installer and will it be under warranty?

Yes! We are licensed and certified to work on all major brands of HVAC Equipment. We can process parts warranties with the major manufacturers after repairs are completed.

What is the standard process to keep my equipment running efficiently?

Maintenance is extremely important for proper operation of your AC system. Use the proper type of air filter and change them often. Keep your drain line clean and treated with distilled vinegar. Keep AC coils clean. Ensure proper levels of insulation and reduce heat inside the home, so the AC system does not need to work as hard.

Do you offer payment plans?

Yes! We are aligned with some of the best financing companies in the industry! We have plans that offer 0% interest, no down payment, and low payment options. We have financing options that work well with clients that have less than perfect credit as well.

What is the difference between a tune up and a diagnostic?

  • A diagnostic service call is needed when your HVAC equipment is not working correctly. We complete testing on several components to attempt to find the cause of the malfunction.
  • A HVAC Tune up is a maintenance call on a working air conditioning system. The tune up includes a safety inspection, coil sanitization and drain treatment

Can I get a ballpark estimate?

Yes! We can definitely give ballpark estimates by email, phone or text. Although it can be difficult to give accurate estimates without seeing the entire set up of your system. The HVAC system is attached to many working parts in your home and as "Climate Experts" we like to make sure they are working together correctly. We have Zoom appointments available for Estimates on system replacement for your convenience.

Are you available same-day?

Yes! We try to keep availability for same day appointments for customers who need their AC fixed ASAP. If same day is not available we are 99% of the time available for next day diagnostic appointments.

How does AC work?

Your air conditioning system does not bring cold air into your home. On the contrary it is designed to remove heat from inside of your home and bring it outside. The refrigerant inside of the system absorbs heat and carries it to the outside condensing unit where it removes the heat to the outside air.

How long do AC systems last in Melbourne, FL?

The average lifespan of a central air conditioning system in Florida is 10 years. We find that larger components start to fail at 10 years, which causes expensive repair bills. Most manufacture warranties are 10 years long, so parts are no longer under warranty. Regular maintenance helps the equipment to run as efficiently as possible, often prolonging the unit’s life 

Why is my drain line backing up?

The AC drain line typically runs from the inside unit underground and exits outside of the home. It has standing water sitting inside of the drain line that can grow bacteria and sludge over time. The sludge can create a clog that will cause water to back up into your home. We recommend adding 1-2 cups of distilled vinegar into your drain line every 3 months to prevent sludge build up.

How often should I replace my filter?

  • 1" pleated filters should be replaced every 30-90 days
  • 4" pleated filters should be replaced every 3-6 months

Why do temperatures vary from room to room?

Your home should be comfortable with even temperatures in every room. Uneven temperatures may be caused by lack of insulation or improperly designed duct systems.

  • One 24 point A/C Tune up
  • One 18 point Heating Tune up
  • Two Diagnostic Service Calls
  • Two Pounds 410a refrigerant
Climate Experts Air and Heat's Titanium Plan

The Titanium Plan

Our HVAC Maintenance Plan is designed to save you money over time on electric bills, repairs, and extend the life of your system.

Learn More

  • 10% Discount off of repairs
  • 10% Discount off new system installation
  • Priority Service
  • Only $199 for 12 months of coverage