Privacy Policy

This Privacy Policy describes how Climate Experts Air, Plumbing & Electric (“Climate Experts,” “we,” “us,” or “our”) collects, uses, stores, and protects information about you when you visit our website, contact us, schedule service, or subscribe to our SMS communications.

By using our website, requesting service, or providing your contact information, you agree to the practices described in this Privacy Policy. This policy applies to all information collected through our website at www.climateexpertsac.com, our service management systems, phone calls, text messages, and any other interactions with Climate Experts.

We collect the following types of information when you interact with Climate Experts:

• Contact Information: Name, address, email address, and phone number(s)
• Service Information: Property address, service history, equipment details, and service preferences
• Payment Information: Billing details processed through our secure payment systems (we do not store full credit card numbers)
• Communications: Records of phone calls, emails, text messages, and other correspondence with our team
• Website Usage: IP address, browser type, pages visited, and usage data collected through analytics tools
• SMS Consent: Records of your opt-in consent to receive text messages, including the method, date, and time of consent

Information is collected when you: submit a form on our website, call or email us, schedule a service appointment, sign an estimate or invoice, provide your phone number for service updates, or subscribe to receive SMS communications from us.

We use the information we collect for the following purposes:

• Scheduling and managing service appointments
• Communicating with you about your service, estimates, and invoices
• Sending appointment reminders, technician dispatch notifications, and service updates
• Processing payments and maintaining billing records
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Sending promotional offers and company news to customers who have opted in to receive them
• Responding to inquiries, complaints, and service requests

We will not use your information for purposes that are unrelated to our services without your express consent.

Our website uses analytics tools including Google Analytics to evaluate visitor usage, compile statistical reports on website activity, and improve our online presence. These tools use cookies — text files placed on your device — to help analyze how visitors use our site.

Information generated by cookies about your use of our website (including your IP address) is transmitted to and stored by analytics providers. Google and other analytics providers use this information to evaluate website usage and provide reporting services. This information is not associated with personally identifiable information.

You may refuse the use of cookies by selecting the appropriate settings in your browser. Disabling cookies may affect your ability to use certain features of our website.

We also use cookies and server sessions for our online service tools to personalize your experience and track your interactions within those tools. These session files are used only for the duration of your interaction and do not retain personally identifiable information after your session ends.

We do not sell, rent, or trade your personal information to outside parties. We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party vendors who help us operate our business including scheduling software, payment processors, SMS platforms, and marketing tools. These providers are contractually required to protect your information and use it only to provide services on our behalf.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Climate Experts, our customers, or others.
• Business Transfer: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. You will be notified of any such change via a notice on our website.

We never sell your personal information. We never share your SMS opt-in data with third parties for marketing. We never share your information for purposes unrelated to delivering our services.

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, electronic, and administrative safeguards appropriate to the nature of the information we collect.

No method of transmission over the internet or electronic storage is 100% secure. While we use commercially acceptable means to protect your information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at info@climateexperts.com.

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records, estimates, invoices, and related communications are retained for a minimum of 7 years in accordance with Florida contractor record-keeping requirements.

SMS opt-in consent records are retained for a minimum of 4 years from the date of consent or the date of your last interaction with our SMS program, whichever is later, to comply with TCPA and carrier record-keeping requirements.

You may request deletion of your personal information at any time by contacting us at info@climateexperts.com. We will honor deletion requests to the extent permitted by law and our legal obligations. Some information may be retained to comply with legal requirements even after a deletion request.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• Opt-Out of SMS: You may opt out of SMS communications at any time by replying STOP or contacting us directly.
• Opt-Out of Marketing Emails: You may unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us directly.

To exercise any of these rights, contact us at info@climateexperts.com or 321-345-3415. We will respond to your request within 30 days.

If you provide us with your email address, we may add you to our mailing list to receive service reminders, promotional offers, newsletters, and company announcements. You may unsubscribe from our mailing list at any time by using the unsubscribe link in any email we send or by contacting us at info@climateexperts.com.

We will not re-subscribe you to our mailing list after you have unsubscribed. We will not share your email address with third parties for marketing purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or carrier compliance requirements. When we make material changes, we will post the updated policy on this page along with the effective date. We encourage you to review this policy periodically.

Your continued use of our services or website after any changes to this policy constitutes your acceptance of the updated terms. If we make significant changes to how we handle your SMS data, we will notify active SMS subscribers directly.